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Help Centre

What do you need a hand with?

Search 12 articles, or email us.

I’m a learner

Logging in, finishing a course, getting your certificate.

I manage a team

Seats, assigning staff, reporting, invoices and expiry reminders.

I sell courses here

Applying, course listings, prices and payouts.

Verify a certificate

Enter the code printed on any certificate.

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Answers by topic

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Certificate check

Every certificate carries a verification code.

Anyone can check an Echo3 certificate online. Type the code printed on it into the verification page — there is nothing to sign into, and it works from a printed copy or a PDF.

1 Find the code It is printed on every certificate.
2 Type it in On the verification page. No app and no account needed.
3 See the result Valid, expired or revoked — or no certificate with that code — with the course, awarding body, regulator and dates.

Verify a certificate

Cannot find the code? Email the certificate to support@echo3.io and we will check it for you.

Valid Example
Sarah Whitfield Checked just now
Course Managing Safely for Supervisors Awarding body Northgate Awards Valid until 14 August 2029
Type the code, see the result No app, no login

Contact

Email us and get a real answer.

No phone menus, no ticket numbers read back at you. Every message goes to someone who can see your account and act on it.

General support

Logins, courses, certificates and anything you are stuck on.

support@echo3.io Send a message

Training for a team

Seat pricing, invoicing, purchase orders and reporting for your workforce.

business@echo3.io Talk to us

Selling your courses

Your application, course listings, prices and payouts.

partners@echo3.io Partner guide

Quick answers

Common questions

If yours is not here, email us and a person will answer.

Buying seats for a team

Buy first, decide who gets them later.

Read the full answer

What each compliance status means

Especially the one that is not simply pass or fail.

Read the full answer