Customer Service Training for Staff
Customer Service training teaching employees how to create positive, professional, and memorable experiences for customers.
About This Course
This Customer Service training course teaches employees how to create positive, professional, and memorable experiences for customers. It focuses on effective communication, active listening, problem-solving, empathy, and handling difficult situations with confidence. Participants learn strategies for building rapport, exceeding expectations, and representing their organization with a service-oriented mindset.
Learning Objectives
The Customer Service Course learning outcomes include:
• Effective communication skills – Ability to speak clearly, listen actively, and adapt communication style to different customers.
• Customer empathy – Understanding customer needs, emotions, and perspectives to create positive interactions.
• Problem-solving and decision-making – Confidently resolving issues, offering solutions, and reducing customer frustration.
• Professionalism and attitude – Demonstrating patience, courtesy, and a service-focused mindset in all situations.
• Handling difficult customers – Managing conflict, staying calm under pressure, and de-escalating tense situations.
• Relationship-building – Creating trust and rapport that lead to loyalty and repeat business.
• Product or service knowledge – Using accurate information to support customer needs and improve satisfaction.
• Service recovery skills – Turning negative experiences into positive outcomes through corrective actions and follow-up.
$5.00
This course includes
- Interactive course
- Lifetime access
- Certificate of completion
- Access on mobile and desktop
- SCORM compliant content
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